Freshdesk incident

Issue with Search Platform in IND Region

Resolved after 2 hours 38 minutes, affecting Search, on February 15, 2022.

resolved Feb 15, 2022, 08:28 AM UTC

Our engineers have fixed the issues related to Search and the services are back to optimal performance. We thank you for your patience while we had the issues sorted.

Started
Feb 15, 2022, 05:50 AM UTC
Resolved
Feb 15, 2022, 08:28 AM UTC
Duration
2h 38m
Detected by Pingoru
Feb 15, 2022, 05:50 AM UTC

Affected components

Search

Update timeline

  1. investigating Feb 15, 2022, 05:50 AM UTC

    We are having issues with our search platform due to which users will be experiencing degraded performance while accessing tickets from the list page, searching for tickets, and data mismatch on dashboards. Our engineering team is working on this as we speak. More updates to follow

  2. investigating Feb 15, 2022, 08:26 AM UTC

    Our engineering team is working to get this resolved as soon as possible. More updates to follow.

  3. resolved Feb 15, 2022, 08:28 AM UTC

    Our engineers have fixed the issues related to Search and the services are back to optimal performance. We thank you for your patience while we had the issues sorted.

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