Resolved after 2 hours 24 minutes, affecting Agent Portal, on February 16, 2022.
Our engineers have fixed the issues related to bulk update in ticket list view and the services are back to optimal performance. We thank you for your patience while we had the issues sorted.
Affected components
Update timeline
- investigating Feb 16, 2022, 05:00 PM UTC
Due to an increase in the job requests being piled up at our backend infra, the bulk updates in the ticket list view could take time to be processed. This would affect only certain Freshdesk accounts in the region.
- resolved Feb 16, 2022, 07:24 PM UTC
Our engineers have fixed the issues related to bulk update in ticket list view and the services are back to optimal performance. We thank you for your patience while we had the issues sorted.
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