Freshdesk incident

Issue with marketplace and Custom Apps

Resolved after 3 hours 48 minutes, affecting Marketplace, on March 9, 2022.

resolved Mar 09, 2022, 11:25 AM UTC

The issue with custom apps has been resolved. We appreciate your patience while we ironed things out!

Started
Mar 09, 2022, 07:37 AM UTC
Resolved
Mar 09, 2022, 11:25 AM UTC
Duration
3h 48m
Detected by Pingoru
Mar 09, 2022, 07:37 AM UTC

Affected components

Marketplace

Update timeline

  1. investigating Mar 09, 2022, 07:37 AM UTC

    We are experiencing an issue with accessing custom apps in Freshdesk. We're working on a fix for the same. Further updates to follow.

  2. investigating Mar 09, 2022, 08:46 AM UTC

    We have identified what appears to have caused the problem. Our team is working on rectifying any underlying issues, and expect this to be completed soon

  3. resolved Mar 09, 2022, 11:25 AM UTC

    The issue with custom apps has been resolved. We appreciate your patience while we ironed things out!

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