Resolved after 4 hours, affecting Agent Portal, on April 6, 2022.
Our Engineers have fixed the issue and users should be able to access all pages in Freshdesk now. We are closely monitoring the product.
Affected components
Update timeline
- investigating Apr 06, 2022, 06:50 AM UTC
Agents are redirected to the Dashboard from any page when accessing the helpdesk through vanity URLs (use default URL, domain.freshdesk.com as a temporary work around). Our Engineers are working on it to resolve this as quickly as possible.
- investigating Apr 06, 2022, 10:07 AM UTC
Our engineers are working on a fix to be rolled out soon. Please hold for more updates.
- resolved Apr 06, 2022, 10:50 AM UTC
Our Engineers have fixed the issue and users should be able to access all pages in Freshdesk now. We are closely monitoring the product.
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