Freshdesk incident

Unable to login

Resolved after 41 minutes, affecting Agent Portal, on April 6, 2022.

resolved Apr 06, 2022, 10:50 AM UTC

Our Engineers have fixed the issue and users should be able to login to Freshdesk now. We are closely monitoring the product

Started
Apr 06, 2022, 10:09 AM UTC
Resolved
Apr 06, 2022, 10:50 AM UTC
Duration
41m
Detected by Pingoru
Apr 06, 2022, 10:09 AM UTC

Affected components

Agent Portal

Update timeline

  1. investigating Apr 06, 2022, 10:09 AM UTC

    We're currently facing issues with logging into Freshdesk. Our Developers are working on the same. More updates to follow.

  2. resolved Apr 06, 2022, 10:50 AM UTC

    Our Engineers have fixed the issue and users should be able to login to Freshdesk now. We are closely monitoring the product

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