Freshdesk incident

Degraded Performance

Resolved after 5 hours 16 minutes, affecting Social and Social and 1 more, on April 6, 2022.

resolved Apr 06, 2022, 11:43 AM UTC

The issue is resolved and events after 17:13 IST will be successfully converted to tickets. We are closely monitoring the product.

Started
Apr 06, 2022, 06:27 AM UTC
Resolved
Apr 06, 2022, 11:43 AM UTC
Duration
5h 16m
Detected by Pingoru
Apr 06, 2022, 06:27 AM UTC

Affected components

SocialSocialSocialSocial

Update timeline

  1. investigating Apr 06, 2022, 06:27 AM UTC

    Outage in Facebook incoming Realtime events. We're working on a fix for the same. Further updates to follow.

  2. resolved Apr 06, 2022, 11:43 AM UTC

    The issue is resolved and events after 17:13 IST will be successfully converted to tickets. We are closely monitoring the product.

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