Resolved after 2 hours 3 minutes, affecting Agent Portal and Search, on April 7, 2022.
Search service has been restored and working fine. We are closely monitoring it.
Affected components
Agent PortalSearch
Update timeline
- investigating Apr 07, 2022, 12:36 PM UTC
We are having issues with our search platform due to which users will be experiencing degraded performance while accessing tickets from the list page, searching for tickets, and data mismatch on dashboards. Our engineering team is working on this as we speak. More updates to follow
- resolved Apr 07, 2022, 02:39 PM UTC
Search service has been restored and working fine. We are closely monitoring it.
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