Freshdesk incident

Issues with today's trends and reports data not being refreshed

Resolved after 2 hours 6 minutes, affecting Analytics & Reporting, on April 12, 2022.

resolved Apr 13, 2022, 02:02 AM UTC

Our Engineers have fixed the issue and the data should be refreshed in today's trends and reports. We are closely monitoring the situation.

Started
Apr 12, 2022, 11:56 PM UTC
Resolved
Apr 13, 2022, 02:02 AM UTC
Duration
2h 6m
Detected by Pingoru
Apr 12, 2022, 11:56 PM UTC

Affected components

Analytics & Reporting

Update timeline

  1. investigating Apr 12, 2022, 11:56 PM UTC

    We are currently facing issues with Today’s trends in the dashboard and our engineering team is working on this as we speak. More updates to follow

  2. resolved Apr 13, 2022, 02:02 AM UTC

    Our Engineers have fixed the issue and the data should be refreshed in today's trends and reports. We are closely monitoring the situation.

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