Resolved after 1 hour 28 minutes, affecting Agent Portal and Marketplace and 1 more, on April 14, 2022.
Login and Sign flows are back to normal. We are closely monitoring and provide next update.
Affected components
Update timeline
- investigating Apr 14, 2022, 12:05 PM UTC
Login and Sign up for all the products is down in US region. Our engineers are working on the fix
- identified Apr 14, 2022, 01:21 PM UTC
Team identified the root cause and took corrective action. This helped restoring the traffic (around 5:55PM IST). However, we are seeing another problem, which is causing the core service to go down repeatedly after few mins of proper run. Team is on the call root causing the secondary issue and working on mitigation
- investigating Apr 14, 2022, 01:28 PM UTC
Login and Sign flows are back to normal. We are closely monitoring and provide next update.
- resolved Apr 14, 2022, 01:33 PM UTC
Our Engineers have fixed the issue and we are fully recovered
Your product runs on more than Freshdesk
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services