Freshdesk incident
Delay in ingesting newly created tickets to Analytics.
Resolved after 2 days, affecting Analytics & Reporting, on April 25, 2022.
We’ve processed all the events and the data should be reflecting to all the customers now. We are monitoring it closely.
Affected components
Update timeline
- investigating Apr 25, 2022, 12:30 PM UTC
Customers wouldn’t be able to see the newly created tickets in the Analytics reports/widgets.
- investigating Apr 26, 2022, 05:20 PM UTC
Customers will see a delay in updated data showing in analytics .We are working on syncing all the data and tickets being newly ingested and created. Data would be fully synced and updated by 11:30 PM IST, 27th April.
- investigating Apr 27, 2022, 01:31 AM UTC
We are continued to ingest the delayed tickets to Analytics and we should be able to ingest all of them in the next 12 hours (approximately).
- investigating Apr 27, 2022, 08:14 AM UTC
Our team is working to ingest the delayed tickets to Analytics. We'll continue to update here and let you know once they’re cleared.
- investigating Apr 27, 2022, 09:35 AM UTC
Our team is working to ingest the delayed tickets to Analytics. We'll continue to update here and let you know once they’re cleared.
- resolved Apr 27, 2022, 01:00 PM UTC
We’ve processed all the events and the data should be reflecting to all the customers now. We are monitoring it closely.
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