Resolved after 1 hour 26 minutes, affecting Agent Portal, on May 4, 2022.
Our engineers have confirmed the issue with accessing attachments has been resolved. We're closely monitoring the systems.
Affected components
Agent Portal
Update timeline
- investigating May 04, 2022, 01:04 PM UTC
We're currently facing issues with downloading attachments from the ticket details page, We've notified our engineers and they're working on fixing the same. More updates to follow.
- resolved May 04, 2022, 02:30 PM UTC
Our engineers have confirmed the issue with accessing attachments has been resolved. We're closely monitoring the systems.
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