Freshdesk incident

Delay in delivering the scheduled reports/widgets to some of the Freshdesk customers.

Resolved after 1 hour 33 minutes, affecting Analytics & Reporting, on May 9, 2022.

resolved May 09, 2022, 12:15 PM UTC

All pending exports have now been delivered and forthcoming reports will be delivered without any delay.

Started
May 09, 2022, 10:42 AM UTC
Resolved
May 09, 2022, 12:15 PM UTC
Duration
1h 33m
Detected by Pingoru
May 09, 2022, 10:42 AM UTC

Affected components

Analytics & Reporting

Update timeline

  1. investigating May 09, 2022, 10:42 AM UTC

    There is a delay in delivering the scheduled reports/widgets to some of the Freshdesk customers.. We have our best hands working on this to get things back to normal

  2. investigating May 09, 2022, 11:16 AM UTC

    We have identified what appears to have caused the problem. Our team is working on rectifying any underlying issues, and expect this to be completed shortly.

  3. resolved May 09, 2022, 12:15 PM UTC

    All pending exports have now been delivered and forthcoming reports will be delivered without any delay.

Your product runs on more than Freshdesk

Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.

Add your stack →