Freshdesk incident

Email delivery issues for Custom Mailbox

Resolved after 1 hour 37 minutes, affecting Email, on May 10, 2022.

resolved May 10, 2022, 12:17 PM UTC

Our engineers have now identified and fixed the issue with respect to Incoming and Outgoing Emails corresponding to the Custom Mailbox Server. We will continue to monitor this closely.

Started
May 10, 2022, 10:40 AM UTC
Resolved
May 10, 2022, 12:17 PM UTC
Duration
1h 37m
Detected by Pingoru
May 10, 2022, 10:40 AM UTC

Affected components

Email

Update timeline

  1. investigating May 10, 2022, 10:40 AM UTC

    We are currently facing issues with both incoming and outgoing emails in accounts using Custom Mailbox. Our best minds are working on it right now and we will keep you posted with timely updates.

  2. investigating May 10, 2022, 12:00 PM UTC

    Our engineers are continuing to work on fixing this issue with utmost priority. More updates to follow.

  3. resolved May 10, 2022, 12:17 PM UTC

    Our engineers have now identified and fixed the issue with respect to Incoming and Outgoing Emails corresponding to the Custom Mailbox Server. We will continue to monitor this closely.

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