Freshdesk incident

Degraded Performance

Resolved after 24 minutes, affecting Search, on May 20, 2022.

resolved May 20, 2022, 10:30 AM UTC

The search service has been restored and working fine. We are closely monitoring it.

Started
May 20, 2022, 10:06 AM UTC
Resolved
May 20, 2022, 10:30 AM UTC
Duration
24m
Detected by Pingoru
May 20, 2022, 10:06 AM UTC

Affected components

Search

Update timeline

  1. investigating May 20, 2022, 10:06 AM UTC

    Some of our services associated with ticket list view are experiencing degraded performance. Our engineers are working towards mitigating the latency issues as we speak. More updates to follow.

  2. resolved May 20, 2022, 10:30 AM UTC

    The search service has been restored and working fine. We are closely monitoring it.

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