Freshdesk incident

Latency in Search platform

Resolved after 3 hours 49 minutes, affecting Search, on June 2, 2022.

resolved Jun 02, 2022, 11:09 PM UTC

Our engineers have fixed the issue with the Search platform and the Search functionality is back to optimal performance. Thank you for your patience while we had the issue fixed.

Started
Jun 02, 2022, 07:20 PM UTC
Resolved
Jun 02, 2022, 11:09 PM UTC
Duration
3h 49m
Detected by Pingoru
Jun 02, 2022, 07:20 PM UTC

Affected components

Search

Update timeline

  1. investigating Jun 02, 2022, 07:20 PM UTC

    Search platform is experiencing degraded performance resulting in latency when using the Search function within the product. Our engineers are working towards mitigating the issue. More updates to follow.

  2. investigating Jun 02, 2022, 09:37 PM UTC

    Our engineering team has identified the root cause and is working on fixing the issue at the earliest. More updates to follow.

  3. investigating Jun 02, 2022, 10:09 PM UTC

    Our engineering team is working on fixing the issue at the earliest. More updates to follow.

  4. investigating Jun 02, 2022, 10:54 PM UTC

    Our engineering team continues to work towards fixing the Search platform issue. More updates to follow.

  5. resolved Jun 02, 2022, 11:09 PM UTC

    Our engineers have fixed the issue with the Search platform and the Search functionality is back to optimal performance. Thank you for your patience while we had the issue fixed.

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