Freshdesk incident

Degraded Performance

Resolved after 3 hours 6 minutes, affecting Agent Portal, on June 10, 2022.

resolved Jun 10, 2022, 04:58 AM UTC

Our service provider has worked on a fix and as a result, all our services are running fine now. We are however, closely monitoring it

Started
Jun 10, 2022, 01:52 AM UTC
Resolved
Jun 10, 2022, 04:58 AM UTC
Duration
3h 6m
Detected by Pingoru
Jun 10, 2022, 01:52 AM UTC

Affected components

Agent Portal

Update timeline

  1. investigating Jun 10, 2022, 01:52 AM UTC

    We are facing some problems with our 3rd party cloud service provider and we are not seeing any major issues because of it. We are closely monitoring it and will keep you posted in further updates.

  2. resolved Jun 10, 2022, 04:58 AM UTC

    Our service provider has worked on a fix and as a result, all our services are running fine now. We are however, closely monitoring it

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