Freshdesk incident

Ticket list view refresh issue

Resolved after 2 hours 16 minutes, affecting Agent Portal, on July 8, 2022.

resolved Jul 08, 2022, 04:38 PM UTC

The issue with the Tickets list view update has been resolved now. We are closely monitoring the same on our end.

Started
Jul 08, 2022, 02:22 PM UTC
Resolved
Jul 08, 2022, 04:38 PM UTC
Duration
2h 16m
Detected by Pingoru
Jul 08, 2022, 02:22 PM UTC

Affected components

Agent Portal

Update timeline

  1. investigating Jul 08, 2022, 02:22 PM UTC

    We're currently facing issues with Ticket List View refresh, our engineers have been notified of this and they're working on the same, more updates to follow.

  2. resolved Jul 08, 2022, 04:38 PM UTC

    The issue with the Tickets list view update has been resolved now. We are closely monitoring the same on our end.

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