Freshdesk incident
Outgoing Emails from Microsoft O365 Mailboxes in EU Region affected due to Outage at Microsoft
Resolved after 3 hours 20 minutes, on July 6, 2022.
All accounts are currently able to successfully reconnect on re-try behaviour of our service. There are no impact on deliverability.
Update timeline
- investigating Jul 06, 2022, 08:30 AM UTC
We noticed temporary connection issues for a few Microsoft O365 custom mailboxes in the EU region. This was due to a temporary authorization issue at Microsoft's end because of which, even though our services were up and running, the outgoing emails sent from a few custom mailboxes were affected. There was limited impact on email delivery as retries were successful after Microsoft fixed the issue on their side.
- investigating Jul 06, 2022, 10:30 AM UTC
The email flow in our end seems to be working correctly, seems issue is with our third party service provider. our team is currently debugging further.
- resolved Jul 06, 2022, 11:50 AM UTC
All accounts are currently able to successfully reconnect on re-try behaviour of our service. There are no impact on deliverability.
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