Freshdesk incident

Degraded Performance

Resolved after 46 minutes, affecting Agent Portal, on July 13, 2022.

resolved Jul 13, 2022, 07:25 AM UTC

The services are now back up and running. We appreciate your patience while we ironed things out.

Started
Jul 13, 2022, 06:39 AM UTC
Resolved
Jul 13, 2022, 07:25 AM UTC
Duration
46m
Detected by Pingoru
Jul 13, 2022, 06:39 AM UTC

Affected components

Agent Portal

Update timeline

  1. investigating Jul 13, 2022, 06:39 AM UTC

    We’re seeing a degraded performance with accessing the portal and our best minds are at work on this. Further updates to follow.

  2. resolved Jul 13, 2022, 07:25 AM UTC

    The services are now back up and running. We appreciate your patience while we ironed things out.

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