Resolved after 9 hours 58 minutes, affecting Social and Social and 1 more, on July 14, 2022.
The ticket creation delay related to issues with Twitter has been sorted now and the system is back to optimal performance. Thank you for your patience while we worked towards resolving the issue.
Affected components
Update timeline
- investigating Jul 14, 2022, 12:11 PM UTC
Twitter is experience an issue which will cause delays in DMs to be converted as tickets. We are working closely with the Twitter team to address the issue.
- investigating Jul 14, 2022, 04:23 PM UTC
Twitter is still working on addressing the issue. User will continue to experience delays in conversion of DM as tickets. We deeply regret the inconvenience.
- investigating Jul 14, 2022, 05:23 PM UTC
Twitter has resolved the issue leading to delay in ticket creation and service has been restored to normalcy. We are monitoring for stability.
- investigating Jul 14, 2022, 08:50 PM UTC
Twitter has resolved the issue leading to delay in ticket creation and service has been restored to normalcy. We are monitoring for stability.
- resolved Jul 14, 2022, 10:09 PM UTC
The ticket creation delay related to issues with Twitter has been sorted now and the system is back to optimal performance. Thank you for your patience while we worked towards resolving the issue.
Your product runs on more than Freshdesk
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services