Freshdesk incident

Latency in Freshdesk

Resolved after 58 minutes, affecting Agent Portal, on July 21, 2022.

investigating Jul 21, 2022, 09:00 AM UTC

Freshdesk is currently experiencing latency in US region and we have our best minds looking into this as we speak.

Started
Jul 21, 2022, 09:00 AM UTC
Resolved
Jul 21, 2022, 09:58 AM UTC
Duration
58m
Detected by Pingoru
Jul 21, 2022, 09:00 AM UTC

Affected components

Agent Portal

Update timeline

  1. investigating Jul 21, 2022, 09:00 AM UTC

    Freshdesk is currently experiencing latency in US region and we have our best minds looking into this as we speak.

  2. resolved Jul 21, 2022, 09:58 AM UTC

    The issue with latency has been fixed and Freshdesk is up and running now

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