Freshdesk incident

Portal inaccessible

Resolved after 1 hour 42 minutes, affecting Agent Portal, on July 27, 2022.

resolved Jul 27, 2022, 04:06 PM UTC

The issue with accessing the portal has been fixed. We are closely monitoring the same at our end. Please reach out to our support team if you are facing any issues

Started
Jul 27, 2022, 02:24 PM UTC
Resolved
Jul 27, 2022, 04:06 PM UTC
Duration
1h 42m
Detected by Pingoru
Jul 27, 2022, 02:24 PM UTC

Affected components

Agent Portal

Update timeline

  1. investigating Jul 27, 2022, 02:24 PM UTC

    We are facing 503 error while accessing the support portal. Our developers are working on it, more updates to follow

  2. resolved Jul 27, 2022, 04:06 PM UTC

    The issue with accessing the portal has been fixed. We are closely monitoring the same at our end. Please reach out to our support team if you are facing any issues

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