Freshdesk incident

Issue with all external messaging channels like Whatsapp, ABC, GBM, LINE ,SMS, Instagram

Minor Vendor's status page →

Resolved after 19 minutes, affecting Social, on August 4, 2022.

resolved Aug 04, 2022, 02:34 PM UTC

We have monitored our system performance and confirmed that issues has been resolved

Started
Aug 04, 2022, 02:15 PM UTC
Resolved
Aug 04, 2022, 02:34 PM UTC
Duration
19m
Detected by Pingoru
Aug 04, 2022, 02:15 PM UTC

Affected components

Social

Update timeline

  1. investigating Aug 04, 2022, 02:15 PM UTC

    We are observing Message delivery failures across messaging channels

  2. resolved Aug 04, 2022, 02:34 PM UTC

    We have monitored our system performance and confirmed that issues has been resolved

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