Resolved after 2 hours 53 minutes, affecting AI Agents & Bots and AI Agents & Bots and 1 more, on August 24, 2022.
Our engineers narrowed down one source of the issue and attempting a code fix. We'll keep you posted when it is resolved.
Affected components
Update timeline
- investigating Aug 24, 2022, 06:52 PM UTC
There is an ongoing issue with bot execution that affects external API calls configured in bot flows. We are aware of the incident and we have the most qualified engineers looking into this issue. We will update this page as we progress through the recovery.
- identified Aug 24, 2022, 09:16 PM UTC
Our engineers narrowed down one source of the issue and attempting a code fix. We'll keep you posted when it is resolved.
- resolved Aug 24, 2022, 09:45 PM UTC
Reverted the code which caused the unexpected behaviour.
Your product runs on more than Freshdesk
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services