Resolved after 22 hours 45 minutes, affecting Social, on September 5, 2022.
The issue has been resolved and the conversion into tickets resumed normalcy. We are closely monitoring the issue and please reach out support if you have any issues.
Affected components
Social
Update timeline
- investigating Sep 05, 2022, 12:30 PM UTC
Customers might face Intermittent delay in ticket conversion from Facebook DMs to Freshdesk.
- resolved Sep 06, 2022, 11:15 AM UTC
The issue has been resolved and the conversion into tickets resumed normalcy. We are closely monitoring the issue and please reach out support if you have any issues.
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