Freshdesk incident
Performance degradation - Increased latency in serving requests in API
Minor Vendor's status page →
Resolved after 3 hours 13 minutes, affecting Agent Portal, on September 8, 2022.
The issue with the Platform APIs have been fixed and our engineers have confirmed the same. We will continue to monitor this at our end.
Affected components
Agent Portal
Update timeline
- investigating Sep 08, 2022, 01:50 PM UTC
We are observing problem with our api service due to heavy load.Our Engineers are currently investigating the issue, will keep you posted on the updates.
- resolved Sep 08, 2022, 05:28 PM UTC
The issue with the Platform APIs have been fixed and our engineers have confirmed the same. We will continue to monitor this at our end.
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