Resolved after 30 minutes, affecting Agent Portal and Agent Portal, on September 9, 2022.
The login issues with Freshdesk is now fixed and services are back to normal. We are continuing to have this closely monitored.
Affected components
Agent PortalAgent Portal
Update timeline
- investigating Sep 09, 2022, 03:15 PM UTC
We are currently experience performance issues with Fresh-desk login and our developers are working on fixing the same.
- resolved Sep 09, 2022, 03:45 PM UTC
The login issues with Freshdesk is now fixed and services are back to normal. We are continuing to have this closely monitored.
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