Resolved after 2 hours 11 minutes, affecting Agent Portal, on September 10, 2022.
The login issues with Google SSO is now fixed and services are back to normal. We are continuing to have this closely monitored.
Affected components
Update timeline
- investigating Sep 10, 2022, 11:57 AM UTC
We are currently facing issues with Google login in the customer portal. Our engineers have been notified of this, and they are working on the same. More updates to follow.
- investigating Sep 10, 2022, 02:00 PM UTC
We have identified the root cause of this login Issue impacting customer trying to login using Google SSO. This only impact these set of customers using google SSO and all other login method would work as expected.
- resolved Sep 10, 2022, 02:08 PM UTC
The login issues with Google SSO is now fixed and services are back to normal. We are continuing to have this closely monitored.
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