Freshdesk incident

Issues with Today's Trend section in the Dashboard

Resolved after 10 hours 2 minutes, affecting Analytics & Reporting, on September 19, 2022.

resolved Sep 20, 2022, 12:03 AM UTC

Data sync is completed now and the services are working as expected. Thanks a ton for your patience.

Started
Sep 19, 2022, 02:01 PM UTC
Resolved
Sep 20, 2022, 12:03 AM UTC
Duration
10h 2m
Detected by Pingoru
Sep 19, 2022, 02:01 PM UTC

Affected components

Analytics & Reporting

Update timeline

  1. investigating Sep 19, 2022, 02:01 PM UTC

    We are currently facing issues with Today’s trends section in the dashboard. Our engineering team is working on fixing this

  2. investigating Sep 19, 2022, 03:00 PM UTC

    Our engineers have identified the issue and they are working fixing it at the earliest. More updates to follow.

  3. investigating Sep 19, 2022, 04:13 PM UTC

    We're still working on fixing the Issue with Reports Dashboard. There's no additional information to share just yet, but we'll follow up in 1 hour. Thanks for bearing with us.

  4. investigating Sep 19, 2022, 05:35 PM UTC

    We have fixed the issue, the data sync is happening and it will be completed in a couple of hours.

  5. investigating Sep 19, 2022, 06:59 PM UTC

    The issue is fixed and the services are working as expected. The data sync is in progress, We will follow up in 1 hour

  6. investigating Sep 19, 2022, 07:01 PM UTC

    The issue is fixed and the services are working as expected. The data sync is in progress, We will follow up in 2 hour

  7. investigating Sep 19, 2022, 09:00 PM UTC

    The data sync is in progress, We will follow up in 2 hour. Thanks a ton for your patience.

  8. investigating Sep 19, 2022, 11:00 PM UTC

    The data sync is in progress and it will be completed in a couple of hours. Thanks a ton for your patience. Next update in 2 hours

  9. resolved Sep 20, 2022, 12:03 AM UTC

    Data sync is completed now and the services are working as expected. Thanks a ton for your patience.

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