Freshdesk incident
Performance Degradation - Custom Objects and Ticket Merging
Minor Vendor's status page →
Resolved after 1 hour, affecting Agent Portal, on October 10, 2022.
Our development team has fixed the issue and have reported that custom objects APIs should be working as expected without any problem.
Affected components
Agent Portal
Update timeline
- investigating Oct 10, 2022, 02:00 PM UTC
We are experiencing an issue with custom objects APIs which results in failures of workflows containing Custom Object and merging tickets. Our development team are triaging the issue and we will keep you posted with timely updates. Apologies for any inconvenience this has caused
- resolved Oct 10, 2022, 03:00 PM UTC
Our development team has fixed the issue and have reported that custom objects APIs should be working as expected without any problem.
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Amazon Web Services