Freshdesk incident

Latency Issues

Resolved after 21 minutes, affecting Agent Portal, on October 20, 2022.

resolved Oct 20, 2022, 09:31 AM UTC

The issue is fixed and the services are working as expected. We are closely monitoring the same, Thanks a ton for your patience.

Started
Oct 20, 2022, 09:10 AM UTC
Resolved
Oct 20, 2022, 09:31 AM UTC
Duration
21m
Detected by Pingoru
Oct 20, 2022, 09:10 AM UTC

Affected components

Agent Portal

Update timeline

  1. investigating Oct 20, 2022, 09:10 AM UTC

    We had a latency reported in the EU region and there was a delay experienced for a few minutes.

  2. resolved Oct 20, 2022, 09:31 AM UTC

    The issue is fixed and the services are working as expected. We are closely monitoring the same, Thanks a ton for your patience.

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