Resolved after 2 hours 40 minutes, affecting Agent Portal, on October 21, 2022.
All systems and requests are at normalcy. The Freshdesk accounts should be back up and running now!
Affected components
Agent Portal
Update timeline
- investigating Oct 21, 2022, 04:30 PM UTC
We are facing issues with accessing Freshdesk in the EU region. Our Engineers have been notified of this and they are working on the same. Updates to follow.
- investigating Oct 21, 2022, 05:46 PM UTC
Our Engineers have identified the issue and are working on fixing it. More updates to follow.
- resolved Oct 21, 2022, 07:10 PM UTC
All systems and requests are at normalcy. The Freshdesk accounts should be back up and running now!
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