Resolved after 3 hours 17 minutes, affecting Agent Portal, on October 31, 2022.
The problem afflicting Freshdesk accounts is still under active investigation by our team. Updates to follow
Affected components
Agent Portal
Update timeline
- investigating Oct 31, 2022, 12:00 PM UTC
We are facing issues with accessing Freshdesk in the US region. Our Engineers have been notified of this and they are working on the same. Updates to follow.
- investigating Oct 31, 2022, 02:06 PM UTC
The problem afflicting Freshdesk accounts is still under active investigation by our team. Updates to follow
- resolved Oct 31, 2022, 03:17 PM UTC
Our application is up and running and our team is monitoring this closely.
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