Freshdesk incident

Issues with loading Freshchat for newly signed up accounts

Resolved after 11 hours 29 minutes, affecting Integrations: Freshcaller, Freshservice, Slack & Others, on November 4, 2022.

investigating Nov 04, 2022, 08:40 AM UTC

We are facing issues with loading Freshchat pages for newly signed-up accounts. Our Engineers are debugging the issue.

Started
Nov 04, 2022, 08:40 AM UTC
Resolved
Nov 04, 2022, 08:09 PM UTC
Duration
11h 29m
Detected by Pingoru
Nov 04, 2022, 08:40 AM UTC

Affected components

Integrations: Freshcaller, Freshservice, Slack & Others

Update timeline

  1. investigating Nov 04, 2022, 08:40 AM UTC

    We are facing issues with loading Freshchat pages for newly signed-up accounts. Our Engineers are debugging the issue.

  2. resolved Nov 04, 2022, 08:09 PM UTC

    We’ve resolved the cause of the issue and all new sign-ups are working fine.

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