Freshdesk incident
Issue in accessing ticket list view and ticket details page for certain accounts in the US region
Minor Vendor's status page →
Resolved after 1 hour 10 minutes, affecting Agent Portal, on November 15, 2022.
The issue with accessing the list view and the detail page are resolved and the services are up and running.
Affected components
Agent Portal
Update timeline
- investigating Nov 15, 2022, 11:40 AM UTC
There was an issue at our end that led to a performance degradation with the ticket list and ticket details page for certain accounts in the US data centre.
- resolved Nov 15, 2022, 12:50 PM UTC
The issue with accessing the list view and the detail page are resolved and the services are up and running.
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Amazon Web Services