Freshdesk incident
Latency with Round Robin ticket assignment and automation rules
Resolved after 13 hours 41 minutes, affecting Agent Portal, on November 17, 2022.
The complete fix to the issue has been finally deployed all the services are fully restored.
Affected components
Update timeline
- investigating Nov 17, 2022, 10:08 AM UTC
We're currently facing issues with Round Robin ticket assignment and execution of automation rules. Our engineers are working on the same. More updates to follow.
- investigating Nov 17, 2022, 12:23 PM UTC
Our engineering team is working on fixing the issue at the earliest. More updates to follow.
- investigating Nov 17, 2022, 01:55 PM UTC
Our Engineers have identified the root cause and are working on the fix. More updates to follow.
- investigating Nov 17, 2022, 02:43 PM UTC
Our Engineers are still working on resolving the issue. More updates to follow.
- investigating Nov 17, 2022, 03:32 PM UTC
Our engineers have identified the issue and have deployed a fix for the same. Normal services will be resumed shortly.
- investigating Nov 17, 2022, 05:53 PM UTC
Our team has successfully deployed the fix across all the accounts and the services are up and running.
- resolved Nov 17, 2022, 11:49 PM UTC
The complete fix to the issue has been finally deployed all the services are fully restored.
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