Freshdesk incident

ISSUE WITH LOGIN

Resolved after 24 minutes, affecting Agent Portal, on November 30, 2022.

resolved Nov 30, 2022, 09:47 AM UTC

The login issue is now fixed and services are back to normal. We are continuing to have this closely monitored.

Started
Nov 30, 2022, 09:23 AM UTC
Resolved
Nov 30, 2022, 09:47 AM UTC
Duration
24m
Detected by Pingoru
Nov 30, 2022, 09:23 AM UTC

Affected components

Agent Portal

Update timeline

  1. investigating Nov 30, 2022, 09:23 AM UTC

    We are experiencing issues with login the portal. Our engineers are working on this with priority. Updates to follow shortly.

  2. resolved Nov 30, 2022, 09:47 AM UTC

    The login issue is now fixed and services are back to normal. We are continuing to have this closely monitored.

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