Freshdesk incident

Whatsapp Onboarding Disruption

Resolved after 6 hours 47 minutes, affecting Social and Social and 1 more, on December 6, 2022.

resolved Dec 06, 2022, 10:34 AM UTC

The problem with the registration of new numbers has been addressed and resolved.

Started
Dec 06, 2022, 03:47 AM UTC
Resolved
Dec 06, 2022, 10:34 AM UTC
Duration
6h 47m
Detected by Pingoru
Dec 06, 2022, 03:47 AM UTC

Affected components

SocialSocialSocialSocial

Update timeline

  1. investigating Dec 06, 2022, 03:47 AM UTC

    We are currently facing issues registering new numbers in cloud API, on-premises and embedded sign up in WhatsApp. Please be informed that the WhatsApp team is currently working on this, and we will update the status page once we hear from them. More updates to follow. Whatsapp status page: https://metastatus.com/whatsapp-business-api

  2. resolved Dec 06, 2022, 10:34 AM UTC

    The problem with the registration of new numbers has been addressed and resolved.

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