Resolved after 1 day 19 hours, affecting Social and Social, on December 27, 2022.
Twitter has acknowledged the issue, and has mentioned that a fix is on the way.
Affected components
SocialSocial
Update timeline
- investigating Dec 27, 2022, 05:20 AM UTC
We are facing issues in reaching Twitter APIs. Most customers will face issues converting incoming twitter tweets to tickets. We have reached out to Twitter support, and are waiting for a resolution from their end.
- investigating Dec 29, 2022, 12:50 AM UTC
Twitter has acknowledged the issue, and has mentioned that a fix is on the way.
- resolved Dec 29, 2022, 01:00 AM UTC
The fix has been rolled out, and the services are now fully operational
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