Freshdesk incident

Degraded performance

Resolved after 1 hour 30 minutes, affecting AI Agents & Bots, on January 23, 2023.

resolved Jan 23, 2023, 12:00 PM UTC

We have fixed the issue and our systems are back to normal now. Please reach out to our support team if you are facing any issues. We will continue monitoring our systems.

Started
Jan 23, 2023, 10:30 AM UTC
Resolved
Jan 23, 2023, 12:00 PM UTC
Duration
1h 30m
Detected by Pingoru
Jan 23, 2023, 10:30 AM UTC

Affected components

AI Agents & Bots

Update timeline

  1. investigating Jan 23, 2023, 10:30 AM UTC

    We are facing degraded performance with our Bots service. Our engineers are working on the problem and will keep you posted on the updates

  2. resolved Jan 23, 2023, 12:00 PM UTC

    We have fixed the issue and our systems are back to normal now. Please reach out to our support team if you are facing any issues. We will continue monitoring our systems.

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