Resolved after 1 hour 35 minutes, affecting Social, on January 21, 2023.
Our service provider AWS has resolved the issue and all our services are up and running now. We continue to monitor this at our end.
Affected components
Social
Update timeline
- investigating Jan 21, 2023, 08:27 PM UTC
Our Cloud service provider is facing an outage at their end, as a result of which few of the services are affected on Freshdesk. Services include - SLA, Time Trigger Automations, Social tickets, Account export. Further updates to follow.
- resolved Jan 21, 2023, 10:02 PM UTC
Our service provider AWS has resolved the issue and all our services are up and running now. We continue to monitor this at our end.
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