Resolved after 8 hours 52 minutes, affecting Agent Portal, on January 29, 2023.
Our Engineers have fixed the Latency issues while using Custom domain and our systems are back to normal now. Please reach out to our support team if you are facing any issues. We will continue monitoring our systems.
Affected components
Update timeline
- investigating Jan 29, 2023, 04:30 AM UTC
Customers using the custom domains may face slowness in the portal due to the issues between ISP and the Cloud Provider. Default domains work normally. Our Engineers are working on a work-around for this. More updates to follow.
- resolved Jan 29, 2023, 01:22 PM UTC
Our Engineers have fixed the Latency issues while using Custom domain and our systems are back to normal now. Please reach out to our support team if you are facing any issues. We will continue monitoring our systems.
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