Freshdesk incident

Issue with attachment module

Resolved after 6 hours 35 minutes, affecting Agent Portal, on February 1, 2023.

resolved Feb 01, 2023, 04:20 PM UTC

We have resolved the issue with Attachment modules in US region. We are keeping eye on the same.

Started
Feb 01, 2023, 09:45 AM UTC
Resolved
Feb 01, 2023, 04:20 PM UTC
Duration
6h 35m
Detected by Pingoru
Feb 01, 2023, 09:45 AM UTC

Affected components

Agent Portal

Update timeline

  1. investigating Feb 01, 2023, 09:45 AM UTC

    We are noticing issue with attachment modules in US Region

  2. resolved Feb 01, 2023, 04:20 PM UTC

    We have resolved the issue with Attachment modules in US region. We are keeping eye on the same.

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