Freshdesk incident

Issues with API Limit breach

Resolved after 4 hours 25 minutes, affecting Agent Portal, on February 6, 2023.

resolved Feb 06, 2023, 06:25 PM UTC

The issues with the API have been resolved, and all our services are working as expected. We appreciate your patience.

Started
Feb 06, 2023, 02:00 PM UTC
Resolved
Feb 06, 2023, 06:25 PM UTC
Duration
4h 25m
Detected by Pingoru
Feb 06, 2023, 02:00 PM UTC

Affected components

Agent Portal

Update timeline

  1. investigating Feb 06, 2023, 02:00 PM UTC

    We are currently facing issues with API limits, currently our engineering team is working on fixing this issue in priority. More updates to follow.

  2. resolved Feb 06, 2023, 06:25 PM UTC

    The issues with the API have been resolved, and all our services are working as expected. We appreciate your patience.

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