Resolved after 25 minutes, affecting Social and Social and 1 more, on February 9, 2023.
We have received an extension from Twitter to continue accessing their free APIs till February 13, and we are working closely with them to resolve the issue permanently. We will get back with further updates.
Affected components
Update timeline
- investigating Feb 09, 2023, 04:05 AM UTC
Customers will face an impact in the incoming and outgoing tweets and Direct Messages on the Twitter channel inside your Freshdesk account due to the policy change from Twitter about accessing their free APIs. The Freshworks team is working with Twitter to bring back the services as soon as possible and we will keep you posted on further developments. We regret the inconvenience caused.
- resolved Feb 09, 2023, 04:30 AM UTC
We have received an extension from Twitter to continue accessing their free APIs till February 13, and we are working closely with them to resolve the issue permanently. We will get back with further updates.
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