Freshdesk incident

Major Outage

Resolved after 12 minutes, affecting Agent Portal, on February 10, 2023.

resolved Feb 10, 2023, 10:37 AM UTC

The issues have been resolved, and all our services are working in EU as expected. We appreciate your patience.

Started
Feb 10, 2023, 10:25 AM UTC
Resolved
Feb 10, 2023, 10:37 AM UTC
Duration
12m
Detected by Pingoru
Feb 10, 2023, 10:25 AM UTC

Affected components

Agent Portal

Update timeline

  1. investigating Feb 10, 2023, 10:25 AM UTC

    We are currently experiencing an issue in accessing a few of the accounts in the EU data Center. Our developers have identified the issue & are working on it to resolve the issue.

  2. resolved Feb 10, 2023, 10:37 AM UTC

    The issues have been resolved, and all our services are working in EU as expected. We appreciate your patience.

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