Freshdesk incident

Degraded performance with our Analytics module

Resolved after 33 minutes, affecting Analytics & Reporting, on February 23, 2023.

resolved Feb 23, 2023, 05:50 AM UTC

We have fixed the issue and the data should be visible in the analytics dashboard.

Started
Feb 23, 2023, 05:17 AM UTC
Resolved
Feb 23, 2023, 05:50 AM UTC
Duration
33m
Detected by Pingoru
Feb 23, 2023, 05:17 AM UTC

Affected components

Analytics & Reporting

Update timeline

  1. investigating Feb 23, 2023, 05:17 AM UTC

    We are facing a degraded performance with our Analytics module, customer will face a delay when accessing the Analytics dashboard, there is no data loss expected . we have identified the issue and working towards a fix.

  2. resolved Feb 23, 2023, 05:50 AM UTC

    We have fixed the issue and the data should be visible in the analytics dashboard.

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