Freshdesk incident

Degraded Performance

Resolved after 34 minutes, affecting Agent Portal and Agent Portal and 1 more, on March 23, 2023.

resolved Mar 23, 2023, 02:44 PM UTC

We have resolved the issue pertaining to accessing certain modules from Freshworks Organisation. We appreciate your patience while we ironed things out!

Started
Mar 23, 2023, 02:10 PM UTC
Resolved
Mar 23, 2023, 02:44 PM UTC
Duration
34m
Detected by Pingoru
Mar 23, 2023, 02:10 PM UTC

Affected components

Agent PortalAgent PortalAgent PortalAgent Portal

Update timeline

  1. investigating Mar 23, 2023, 02:10 PM UTC

    We’re experiencing issues with accessing certain modules from the Freshworks Organisation URL. Our engineering team is working to have this up and running at the earliest.

  2. investigating Mar 23, 2023, 02:41 PM UTC

    We have narrowed down on the issue and a fix is in works. We’ll keep you notified with further updates.

  3. resolved Mar 23, 2023, 02:44 PM UTC

    We have resolved the issue pertaining to accessing certain modules from Freshworks Organisation. We appreciate your patience while we ironed things out!

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