Freshdesk incident
Scheduled infrastructure maintenance with our billing third-party service provider
Resolved after 3 hours, affecting Billing and Billing and 1 more, on April 16, 2023.
The brief interruption to our billing system that occurred during the maintenance period of our third-party service provider has been Completed. All services are now fully operational and you should be able to access without any further issues. In case your payment failed during this time, kindly retry now. If you face any further concerns, please do not hesitate to contact us.
Affected components
Update timeline
- investigating Apr 16, 2023, 04:30 AM UTC
We would like to inform you that our billing provider was performing an infrastructure maintenance upgrade on 16/04/2023 between 4:30 AM UTC to 7:30 AM UTC. During this time, there was a brief interruption to our billing system, which could have resulted in temporary issues with payments or access to your account.
- resolved Apr 16, 2023, 07:30 AM UTC
The brief interruption to our billing system that occurred during the maintenance period of our third-party service provider has been Completed. All services are now fully operational and you should be able to access without any further issues. In case your payment failed during this time, kindly retry now. If you face any further concerns, please do not hesitate to contact us.
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