Resolved after 10 hours 40 minutes, affecting Agent Portal and Agent Portal and 1 more, on May 2, 2023.
Our developers have identified the issue persists only with Chrome, and are working on the permanent fix. As a workaround, please use other browsers for now(Firefox/Safari). Contact support for any assistance.
Affected components
Update timeline
- investigating May 02, 2023, 07:30 PM UTC
We are facing issues accessing Contacts/Companies module. Our engineering team is working on the fix. More updates to follow shortly.
- investigating May 03, 2023, 03:50 AM UTC
Our engineering team is still working on a fix for this. More updates to follow
- investigating May 03, 2023, 05:00 AM UTC
Our team has identified the issue and working on implementing the fix. More updates to follow shortly
- investigating May 03, 2023, 06:00 AM UTC
We are in the process of rolling out the fix across all regions. More updates to follow.
- resolved May 03, 2023, 06:10 AM UTC
Our developers have identified the issue persists only with Chrome, and are working on the permanent fix. As a workaround, please use other browsers for now(Firefox/Safari). Contact support for any assistance.
Your product runs on more than Freshdesk
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services